UK, USA, CANADA, SWITZERLAND
Standard             4-9 Working Days:     19,99 €
Express               2-4 Working Days:     29,99 €
Return:              Shipping paid by the buyer

AUSTRIA, FRANCE, BELGIUM, DENMARK, HOLLAND, LUXEMBOURG, IRELAND, SPAIN, PORTUGAL, POLAND, CZECH REPUBLIC, SLOWAKIA, SWEDEN, SLOVENIA, FINLAND 
Standard             4-8 Working Days:      FREE
Express               1-3 Working Days:     19,99 €
Return:                FREE

LATVIA, LITHUANIA, ESTONIA, BULGARIA, ROMANIA, CYPRUS, CROATIA, HUNGARY, GREECE
Standard             4-9 Working Days:       FREE
Express               1-3 Working Days:      19,99 €
Return:                Shipping paid by the buyer

GERMANY
Standard             3-7 Working Days:        FREE
Express               1-3 Working Days:       19,99 €
Return:                FREE

ITALY

Standard             3-7 Working Days:        FREE
Express               1-3 Working Days:        6,99 €
Return:                FREE

REST OF THE WORLD
Standard Premium 4-10 Working Days   from 34,00 €
Return:              Shipping paid by the buyer



The shipment of the items is made ​​within 24 hours after payment.

Consider these 2 cases for the shipping address:
- 
with Paypal payment we have to send the article to the address specified in the Paypal customer's recording;
- 
with other methods of payment we will ship to the address in the shipping details

We are not responsible for eventual delays depending on our couriers.

Custom and additional fees could be applyed for international shipments: these fees shall be paid by customer.

Thanks

Rafael Store Staff

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RETURN POLICY



WE INFORM YOU THAT THE RETURN IS FREE FOR THIS COUNTRIES: ITALY - GERMANY - FRANCE- AUSTRIA - BELGIUM - DENMARK - NETHERLANDS - LUXEMBURG - IRELAND - SPAIN - PORTUGAL - POLAND - CZECH REPUBLIC - SWEDEN - SLOVENIA - SLOVAKIA - FINLAND. 
FOR ALL OTHER COUNTRIES THE BUYER HAVE TO PAY THE COST FOR SEND BACK THE PACKAGE.

To take advantage of the free return, you must open the relative return procedure that you find in the details of your order. Customers who have placed the order without registering, can request a return by sending an e-mail to info@rafaelstore.it indicating: Order Number, Object to be returned and the reason for return. Once the request has been opened, we will send you an e-mail with the instructions and the relevant return label.

Information on the right to cancel:
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us [2R Group S.r.l., Via Dante 77, 62010 Morrovalle MC, Italia, info@rafaelstore.it, Telefon: 0039 0718743584] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation:
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.
The deadline is met if you send back the goods before the period of 14 days has expired.
The countries for which the return is free and at our expense have been indicated above, for all other countries the return is at the expense of the buyer.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Once the aforementioned legal conditions are met, the buyer has the right to be reimbursed for the amount paid for the purchased item
.



Attention!

All the customers that return items from outside the European Community must inform us (before sending back) about the items value they are going to declare to Customs.

ADDRESS OF OUR WAREHOUSE FOR RETURNS THAT MUST PAY THE BUYER:
2R Group Srl/RS Boutique, Via Mattei n. 7 zona carico/scarico, 62019 Recanati (MC) - ITALY
Phone: +39 071 8743584 or +39 3938349491



Thanks

Rafael Store Staff