WE INFORM YOU THAT THE RETURN IS FREE FOR THIS COUNTRIES
: ITALY - GERMANY - FRANCE- AUSTRIA - BELGIUM - DENMARK - NETHERLANDS - LUXEMBURG - IRELAND - SPAIN - PORTUGAL - POLAND - CZECH REPUBLIC - SWEDEN - SLOVENIA - SLOVAKIA - FINLAND. 
FOR ALL OTHER COUNTRIES THE BUYER HAVE TO PAY THE COST FOR SEND BACK THE PACKAGE.

To take advantage of the free return, you must open the return procedure that you find in the details of your order.
Customers who have placed the order without registering, can request the return by sending an e-mail to info@rafaelstore.it.

To exercise your right of withdrawal, you must send us an email or post at 2R Group Srl / RS Boutique, Via Mattei 7, 62019 Recanati "MC" - ITALY, info@rafaelstore.it, phone: +39 0718743584 - by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract, stating: order number, first and last name, the item to be returned and the reason for the return.
Once the request is open, we will send you an email with instructions and the return label.


Return Policy - art. 64 D.Lgs. n. 206 del 06/09/2005 : The customer can conclude the contract for any reason. To return the customer must:
- send back the item within 14 days of receipt of item;
- the items must be returned new (unused), with all the original parts otherwise the seller can't accept the return and he will not refund.

If the item is still new and undamaged, we will reimburse the amount paid, including delivery costs (with the exception of the additional costs that result from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) Refund latest within fourteen days from the day on which we received notification of your cancellation of this contract.


Attention!

All the customers that return items from outside the European Community must inform us (before sending back) about the items value they are going to declare to Customs.

ADDRESS OF OUR WAREHOUSE FOR RETURNS THAT MUST PAY THE BUYER:
2R Group Srl/RS Boutique, Via Mattei n. 7 zona carico/scarico, 62019 Recanati (MC) - ITALY
Phone: +39 071 8743584 or +39 3938349491


Thanks

Rafael Store Staff