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Return Policy



WE INFORM YOU THAT THE RETURN IS FREE FOR THIS COUNTRIES
: ITALY - GERMANY - FRANCE- AUSTRIA - BELGIUM - DENMARK - NETHERLANDS - UNITED KINGDOM - LUXEMBURG - IRELAND - SPAIN - PORTUGAL - POLAND - CZECH REPUBLIC - SWEDEN - SLOVENIA - SLOVAKIA - FINLAND - HUNGARY - GREECE.
FOR ALL OTHER COUNTRIES THE BUYER HAVE TO PAY THE COST FOR SEND BACK THE PACKAGE.

To take advantage of the free return, you must open the return procedure that you find in the details of your order.
Customers who have placed the order without registering, can request the return by sending an e-mail to info@rafaelstore.it indicating: Order Number, Name and Surname, Object that you want to return and the reason for return.
Once the request is opened, we will send you an e-mail with instructions and the return label.


Return Policy - art. 64 D.Lgs. n. 206 del 06/09/2005 : The customer can conclude the contract for any reason. To return the customer must:
- send back the item within 14 working days of receipt of item;
- the items must be returned new (unused), with all the original parts otherwise the seller can't accept the return and he will not refund.
If the item is still new and undamaged the seller will refund item value in about 10-12 working days, excluding shipping costs that you have paid.


Attention!

All the customers that return items from outside the European Community must inform us (before sending back) about the items value they are going to declare to Customs.

ADDRESS OF OUR WAREHOUSE FOR RETURNS THAT MUST PAY THE BUYER:
2R Group Srl/RS Boutique, Via Mattei n. 7 zona carico/scarico, 62019 Recanati (MC) - ITALY
Phone: +39 071 8743584 or +39 3938349491


Thanks

Rafael Store Staff

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