Return Policy



WE INFORM YOU THAT THE RETURN IS FREE FOR THIS COUNTRIES
: ITALY - GERMANY - FRANCE- AUSTRIA - BELGIUM - DENMARK - NETHERLANDS - UNITED KINGDOM - LUXEMBURG - IRELAND - SPAIN - PORTUGAL - POLAND - CZECH REPUBLIC - SWEDEN - SLOVENIA - SLOVAKIA - FINLAND - HUNGARY - GREECE.
FOR ALL OTHER COUNTRIES THE BUYER HAVE TO PAY THE COST FOR SEND BACK THE PACKAGE.

To take advantage of the Free Returns, you must send an email to info@rafaelstore.it indicating: - name buyer; - Order Number; - Title of object that you want to return; - Reason for the return.
Once we receive your e-mail, we will send you the code for the return with its return label and instructions for send back the package.


Return Policy - art. 64 D.Lgs. n. 206 del 06/09/2005 : The customer can conclude the contract for any reason. To return the customer must:
- send back the item within 14 working days of receipt of item;
- the items must be returned new (unused), with all the original parts otherwise the seller can't accept the return and he will not refund.
If the item is still new and undamaged the seller will refund item value in about 10-12 working days, excluding shipping costs that you have paid.


Attention!

All the customers that return items from outside the European Community must inform us (before sending back) about the items value they are going to declare to Customs.

ADDRESS OF OUR WAREHOUSE FOR RETURNS THAT MUST PAY THE BUYER:
2R GROUP SRL, Via Dante Alighieri n. 77, 62010 Morrovalle (MC) - ITALY
Phone: +39 0733566220 or +39 3281678216


Thanks

Rafael Store Staff