Choose Country:

Choose Currency:

Costs and delivery times

UK, AUSTRIA, FRANCE, BELGIUM, DENMARK, HOLLAND, LUXEMBOURG,
IRELAND, SPAIN, PORTUGAL, POLAND, CZECH REPUBLIC, SLOWAKIA,

SWEDEN, SLOVENIA, FINLAND, HUNGARY,
GREECE
Standard             4-7 Day:               FREE
Express               1-2 Day:               19,99 €
Return:                                              FREE

USA, CANADA, SWITZERLAND
Standard             4-8 Day:               FREE
Express               2-3 Day:               19,99 €
Return:                 Shipping paid by the buyer

LATVIA, LITHUANIA, ESTONIA, BULGARIA, ROMANIA, CYPRUS, CROATIA
Standard             4-8 Day:               FREE
Express               1-2 Day:               19,99 €
Return:                 Shipping paid by the buyer

GERMANY
Standard             3-6 Day:               FREE
Express               1-2 Day:               16,99 €
Return:                                              FREE

ITALY

Standard             3-6 Day:               FREE
Express               1-2 Day:               6,99 €
Return:                                              FREE

REST OF THE WORLD
Standard Premium 4-8 Day            29,00 €
Return:                Shipping paid by the buyer



The shipment of the items is made ​​within 24 hours after payment.

Consider these 2 cases for the shipping address:
-
with Paypal payment we have to send the article to the address specified in the Paypal customer's recording;
-
with other methods of payment we will ship to the address in the shipping details

Anyway our courier needs the customer's telephone number (this to avoid delivery problems).

In the absence of telephone the buyer's order can have some late or it will remain pending until we will have the necessary information for shipping.

We are not responsible for eventual delays depending on our couriers.

Custom and additional fees could be applyed for international shipments: these fees shall be paid by customer.

Thanks

Rafael Store Staff

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RETURN POLICY

WE INFORM YOU THAT THE RETURN IS FREE FOR THIS COUNTRIES: ITALY - GERMANY - FRANCE- AUSTRIA - BELGIUM - DENMARK - NETHERLANDS - UNITED KINGDOM - LUXEMBURG - IRELAND - SPAIN - PORTUGAL - POLAND - CZECH REPUBLIC - SWEDEN - SLOVENIA - SLOVAKIA - FINLAND - HUNGARY - GREECE.
FOR ALL OTHER COUNTRIES THE BUYER HAVE TO PAY THE COST FOR SEND BACK THE PACKAGE.

To take advantage of the free return, you must open the return procedure that you find in the details of your order.
Customers who have placed the order without registering, can request the return by sending an e-mail to info@rafaelstore.it indicating: Order Number, Name and Surname, Object that you want to return and the reason for return.
Once the request is opened, we will send you an e-mail with instructions and the return label.


Return Policy - art. 64 D.Lgs. n. 206 del 06/09/2005 :
The customer can conclude the contract for any reason. To return the customer must:
- send back the item within 14 working days of receipt of item;
- the items must be returned new (unused), with all the original parts otherwise the seller can't accept the return and he will not refund.
If the item is still new and undamaged the seller will refund item value in about 10-12 working days, excluding shipping costs that you have paid.


Attention!
All the customers that return items from outside the European Community must inform us (before sending back) about the items value they are going to declare to Customs.


ADDRESS OF OUR WAREHOUSE FOR RETURNS THAT MUST PAY THE BUYER
:
2R Group Srl/RS Boutique, Via Mattei n.7 zona carico/scarico, 62019 Recanati (MC) - ITALY
Phone: +39 071 8743584 or +39 3938349491


Thanks

Rafael Store Staff

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